Frequently Asked Questions
Last Updated: 8th January, 2025
ESS Mobile is an Employee Self-Service (ESS) application that allows employees to access HR and administrative services directly from their mobile device. It includes features such as updating personal information, leave requests, attendance verification, appraisals, and receiving internal notifications.
ESS Mobile is available only to authorized employees of the organization. You must have valid login credentials provided or approved by the Organization's HR/IT department.
ESS Mobile provides access to:
- Personal profile management
- Leave and permission applications
- Attendance and geolocation-based check-in/check-out
- Appraisal and performance management
- Internal notifications and announcements
- HR and administrative service modules
ESS Mobile may collect:
- Name
- Email address
- Telephone number
- Date of birth
- Employee ID and job information
- Device information
- Usage logs
- Geolocation data (with permission)
No.
ESS Mobile does not link to, access, or collect data from any social media platform.
ESS Mobile does not link to, access, or collect data from any social media platform.
ESS Mobile uses geolocation only for:
- Attendance verification
- Clock-in/clock-out
- Security and fraud prevention
- Compliance with organizational policies requiring location validation
You can still use most features.
However, geolocation-dependent functions—like attendance verification—will not work without location permissions.
However, geolocation-dependent functions—like attendance verification—will not work without location permissions.
The App uses multiple security measures, including:
- Encrypted communication
- Secure authentication
- Access control
- Limited internal data sharing
- Periodic audits and testing
ESS Mobile does not sell or share your data with marketers or social media.
Data may be shared only with:
Data may be shared only with:
- Authorized internal departments (HR, IT, supervisors)
- Approved third-party service providers (e.g., hosting or notification systems)
- Regulatory authorities if legally required
You may:
- Update your details directly through the App (where self-editing is allowed), or
- Contact HR to update restricted fields such as date of birth, job role, or official email
Use the "Forgot Password" option on the login screen or contact your IT/HR helpdesk to request a password reset.
For security reasons, ESS Mobile has session timeouts.
You will be logged out automatically after a period of inactivity to protect your data.
You will be logged out automatically after a period of inactivity to protect your data.
Visit your device's app store (Google Play or Apple App Store) and check for updates. Keeping the App updated ensures optimal performance and security.
Try the following:
- Restart the App
- Check your internet connection
- Update to the latest version
- Restart your device
- Contact the IT support team if the issue persists
Your ESS Mobile access will be:
- Deactivated by HR/IT
- Archived according to internal data retention policies
- No longer accessible to you after termination of employment
This depends on your organization's policy. Some organizations allow multi-device access, while others restrict ESS Mobile to a single registered device for security.
Some features may be visible offline, but most require an internet connection to function—especially leave submissions, attendance, and profile updates.
For assistance, please contact:
- HR Department: [Insert Email/Phone]
- IT Support Desk: [Insert Email/Phone]